BAHRAIN: Free delivery on orders of BD 23 and above • Bahrain only: Order before 11:00 AM for same-day delivery. Orders placed after 11:00 AM will be delivered the following day. • OTHER GCC COUNTRIES: Arrives within 3–5 working days Shop bundles
Bag 0
Pre-glued cluster lashes by She's Not Lazy
Home / Shipping policy

Shippingpolicy

Bahrain: Order before 11:00 AM for same-day delivery. Orders placed after 11:00 AM will be delivered the following day. GCC: Delivery within 3–5 working days..

At She’s Not Lazy (“SNL,” “we,” “us,” or “our”), we aim to make receiving your order as smooth and convenient as possible.

This Shipping & Delivery Policy explains our delivery process, estimated delivery times, delivery charges, same-day delivery, customer responsibilities, failed delivery attempts, and other important information relating to SNL orders.

1. DELIVERY WITHIN BAHRAIN

SNL currently offers delivery to supported locations throughout the Kingdom of Bahrain.

Available delivery options, estimated delivery times, and applicable delivery charges will be displayed during checkout or communicated when your order is confirmed.

Delivery availability may vary depending on the customer's location, order time, courier availability, public holidays, and other operational circumstances.

2. SAME-DAY DELIVERY

Same-day delivery may be available for eligible orders placed and successfully confirmed before the daily same-day delivery cut-off time displayed on our website.

Our current standard cut-off is generally:Orders confirmed before 11:00 AM — Eligible for same-day delivery. Same-day deliveries generally begin from approximately 3:00 PM onwards.Orders placed or confirmed after the applicable cut-off will normally be scheduled for the next available delivery day.

Same-day delivery is subject to:

  • Product availability;

  • Successful payment confirmation where applicable;

  • Delivery location;

  • Courier capacity;

  • Correct customer information; and

  • Operational availability.

Same-day delivery is not guaranteed where circumstances outside our reasonable control prevent delivery.The latest delivery schedule displayed during checkout or communicated by SNL will apply.

3. FRIDAY, PUBLIC HOLIDAY & SPECIAL DELIVERY SCHEDULES

SNL's normal delivery schedule may be different on Fridays, public holidays, religious holidays, special occasions, or during periods of unusually high order volume.Where regular delivery is unavailable, orders will normally be scheduled for the next available delivery day.Any temporary changes to our delivery schedule may be communicated through our website, checkout page, email, or official SNL social-media channels.

4. DELIVERY FEES

Applicable delivery charges will be displayed during checkout or communicated before the order is confirmed.Delivery charges may vary depending on:

  • Delivery location;

  • Delivery method;

  • Promotional offers;

  • Order value; and

  • Other applicable delivery conditions.

From time to time, SNL may offer free-delivery promotions or free delivery when a specified minimum order value is reached.The applicable minimum order amount and promotional conditions will be displayed at the time of purchase.SNL may change delivery fees and free-delivery thresholds for future orders.

5. ORDER PROCESSING

Orders will normally be processed after:

  • The order has been successfully submitted;

  • Required customer information has been provided;

  • The products are confirmed as available; and

  • Payment has been successfully confirmed where advance payment is required.

Orders with incomplete information or unresolved payment issues may be delayed until the necessary information or payment confirmation is received.

6. DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information.

This may include:

  • Full name;

  • Active mobile number;

  • Area;

  • Road;

  • Building, house, or flat number;

  • Block number where applicable;

  • Delivery instructions; and

  • Any other information reasonably necessary for the courier to locate the delivery address.

Please check your delivery information carefully before confirming your order.

7. INCORRECT OR INCOMPLETE ADDRESS

SNL is not responsible for delivery delays caused by incorrect, incomplete, or outdated information supplied by the customer.If you notice an error in your delivery information, please contact SNL immediately.We will try to update the information before dispatch, but we cannot guarantee that changes can be made once an order has been handed to the courier.Additional delivery charges may apply if another delivery attempt is required because incorrect or incomplete information was provided, where permitted by applicable law.

8. CUSTOMER AVAILABILITY

Customers should ensure that they or an authorized person are available to receive the order.The courier may contact the mobile number provided with the order to coordinate delivery.

Please keep your phone reasonably accessible during the expected delivery period.If the courier cannot reach the customer or safely complete the delivery, the order may need to be rescheduled.

9. RECEPTION, SECURITY & AUTHORIZED PERSONS

At the customer's request or with their authorization, an order may be handed to:

  • Building reception;

  • Concierge;

  • Building security;

  • Office reception;

  • A household member;

  • An employee; or

  • Another person authorized by the customer.

Once an order has been delivered to a receiving person or location specifically authorized by the customer, it may be considered successfully delivered.Customers are responsible for ensuring that the authorized person or location is appropriate for receiving the order.

10. LEAVE-AT-DOOR REQUESTS

If a customer specifically asks the courier or SNL to leave an order outside a door or at another unattended location, the customer accepts the reasonable risks associated with that delivery instruction.SNL will not normally be responsible for loss, theft, weather damage, or other issues occurring after an order has been left at the customer's requested unattended location, except where responsibility cannot legally be excluded.

11. FAILED DELIVERY ATTEMPTS

A delivery attempt may be unsuccessful if:

  • The customer cannot be contacted;

  • Nobody is available to receive the order;

  • The address is incorrect or incomplete;

  • Access to the building or delivery location is unavailable; or

  • The courier cannot reasonably locate the address.

If another delivery attempt is required due to circumstances attributable to the customer, an additional delivery charge may apply where permitted by applicable law.

12. DELIVERY TIMES ARE ESTIMATES

Any delivery time provided by SNL is an estimated delivery time unless we expressly confirm otherwise.Delivery times may be affected by circumstances including:

  • Traffic;

  • Weather;

  • Courier delays;

  • Road closures;

  • High order volume;

  • Public holidays;

  • Incorrect customer information;

  • Vehicle issues;

  • Technical problems; or

  • Other circumstances outside SNL's reasonable control.

We appreciate your patience if an unexpected delay occurs.

13. DELAYED ORDERS

If your order is taking longer than expected, please contact SNL with your order number.We will make reasonable efforts to check the delivery status with our delivery partner and provide you with an update.

A reasonable delivery delay does not automatically entitle a customer to compensation, except where required under applicable consumer law.

14. DAMAGED ORDER DURING DELIVERY

Please inspect your order after receiving it.If your order arrives damaged, please contact SNL as soon as reasonably possible and provide:

  • Your order number;

  • Clear photographs or video of the product;

  • Photographs of the outer packaging where relevant; and

  • A brief description of the issue.

Please keep the damaged product and packaging while we review your claim.Confirmed damaged or defective products will be handled according to our Returns & Refund Policy and applicable consumer-protection requirements

.

15. INCORRECT OR MISSING ITEMS

If your order contains an incorrect item or an item is missing, please contact us as soon as reasonably possible.Please provide your order number and photographs of the products received where appropriate.

Once verified, SNL will arrange an appropriate solution.If the error was made by SNL, the customer will not be charged an additional delivery fee for providing the correct or missing item.

16. LOST ORDERS

If you believe your order has been lost before delivery, please contact SNL.We will make reasonable efforts to investigate the matter with our courier or delivery provider.Where an order is confirmed to have been lost before successful delivery, SNL will provide an appropriate remedy in accordance with the circumstances and applicable law.

17. ORDERS MARKED AS DELIVERED

If your order is marked as delivered but you cannot locate it, please first check with:

  • Household members;

  • Building reception;

  • Security;

  • Concierge;

  • Office reception; or

  • Any other person who may have accepted the order.

If you still cannot locate the order, contact SNL promptly so we can investigate the delivery with the courier.

18. ORDER CHANGES AFTER DISPATCH

Once an order has been packed, dispatched, or handed to the courier, we may not be able to:

  • Change the delivery address;

  • Change the products;

  • Add additional products;

  • Remove products; or

  • Cancel the delivery.

Please contact us immediately if you need to make a change, and we will try to assist where reasonably possible.

19. PICKUP

Where SNL offers a customer pickup option, the available pickup location and instructions will be provided when the order is confirmed.Customers should wait for confirmation that their order is ready before arriving for collection.

Orders should be collected within the communicated collection period.

20. INTERNATIONAL & GCC SHIPPING

SNL may offer shipping outside Bahrain to selected GCC or international destinations.International shipping availability, fees, estimated delivery times, and supported destinations may vary and will be displayed or communicated when available.International customers may be responsible for applicable:

  • Customs duties;

  • Import taxes;

  • VAT or similar taxes;

  • Customs-clearance fees; or

  • Other charges imposed by the destination country,

unless SNL expressly states that such charges are included in the purchase or shipping price.Customs processing may cause additional delays outside SNL's reasonable control.Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

21. INTERNATIONAL DELIVERY INFORMATION

International customers must provide complete and accurate shipping information.SNL will not be responsible for delays, returns, or additional charges resulting from incorrect customer information, customs restrictions, failure to pay required import charges, or circumstances outside our reasonable control.If an international shipment is returned to SNL, any refund or reshipment will be assessed according to the circumstances, costs incurred, and applicable law.

22. PROMOTIONAL FREE DELIVERY

Free-delivery promotions may be subject to:

  • Minimum purchase amounts;

  • Specific dates;

  • Selected delivery locations;

  • Selected products;

  • Promotional codes; or

  • Other conditions.

If products are removed, cancelled, or returned and the remaining order no longer meets the original free-delivery requirement, the delivery charge may be taken into account when calculating any applicable refund where legally permitted.

23. CONTACT US

For questions regarding your order or delivery, please contact:

She’s Not Lazy (SNL)
Kingdom of Bahrain

Email: customerservice@shesnotlazy.com

When contacting us about an existing delivery, please include your name and order number so we can assist you more quickly.

24. CHANGES TO THIS POLICY

SNL may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements, shipping destinations, fees, operating schedule, or applicable legal requirements.The latest version will be available on our website.Nothing in this policy limits any mandatory rights available to consumers under the laws of the Kingdom of Bahrain.

© 2026 She’s Not Lazy. All rights reserved.