Frequently askedquestions

SNL Pre-Glued Lashes are ready-to-apply lash clusters with adhesive already on the band. There’s no separate lash glue, no drying time, and less mess—just press, secure, and go.

1. Begin with clean, completely dry lashes. Avoid oil-based products and eye cream before application.

2. Carefully remove a cluster from the tray by holding the lash fibres—not the adhesive band.

3. Position the cluster beneath your natural lashes, slightly away from the waterline.

4. Gently press your natural lashes and the cluster together using the applicator.

5. Repeat until you achieve your desired look.

The lashes arrive pre-glued and ready to wear. Adding another adhesive may make application and removal more difficult.

Yes! Pre-glued clusters are designed to make at-home lash application quicker and easier—even if you’ve struggled with traditional strip lashes or lash glue before.

Wear time can vary depending on your skin type, preparation, placement, and daily routine. Follow the wear guidance shown on your specific product page, and remove the lashes sooner if you notice lifting or discomfort.

For the best results:

- Apply them to clean, dry lashes.

- Avoid oil-based products around the eyes.

- Keep the adhesive bands free from makeup and skincare.

- Press each cluster firmly into place.

- Avoid rubbing or pulling at your lashes.

- Follow the aftercare instructions included with your set.

Mascara is not usually necessary. If you choose to use it, apply a light coat to your natural lashes before attaching the clusters and allow it to dry completely. Avoid applying mascara directly to the lash clusters, as it may affect their appearance and reusability.

Avoid water, steam, and heavy perspiration immediately after application so the adhesive has time to settle. For longer-lasting wear, minimize prolonged exposure to hot showers, saunas, oily cleansers, and direct streams of water.

Only sleep in the lashes if your specific SNL style is labelled for multi-day wear. Avoid sleeping directly on your face, as friction may loosen or bend the clusters.

Never pull or peel them off dry.

1. Apply the recommended lash remover or an oil-based eye makeup remover to the adhesive area.

2. Allow it to sit and soften the bond.

3. Gently slide the clusters away without tugging.

4. Clean any remaining residue from your natural lashes.

Correct application and gentle removal help protect your natural lashes. Damage is more likely when clusters are pulled off, placed directly on the waterline, or worn beyond the recommended period.

This depends on the style and condition of the adhesive band. If your product is labelled reusable, remove the clusters gently, keep them clean, and return them to their tray. Never reapply a cluster if the band is damaged or no longer hygienic.

Yes—gently lift and reposition it before pressing it firmly into place. Repeated repositioning can weaken the pre-applied adhesive, so try to place each cluster as accurately as possible the first time.

Wipe the applicator clean between applications and avoid pressing directly onto exposed adhesive. Use light pressure when securing the clusters.

Lifting is commonly caused by oil, moisture, makeup residue, touching the adhesive, or placing the cluster too close to the waterline. Remove the affected cluster safely, make sure the area is clean and dry, and apply a fresh cluster.

Absolutely. Mix different lengths and place shorter clusters toward the inner corner and longer ones toward the outer corner for a soft, elongated effect. Use fewer clusters for an everyday look or add more for extra volume.

Sensitivity varies from person to person. Review the ingredient information and perform a patch test before use if you have sensitive skin or known adhesive allergies. Do not apply the product to irritated or injured skin. Stop using it immediately if you experience redness, swelling, pain, or persistent discomfort.

Contact-lens wearers may use false lashes, but lenses should be inserted before application. Take extra care to keep the clusters, adhesive, and applicator away from the eye itself. Remove the lashes immediately if irritation occurs.

Keep them in their original tray in a cool, dry place, away from direct sunlight, moisture, and dust. Close the packaging securely to help protect the adhesive.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information. Please allow some time for the tracking link to update.

Contact us as soon as possible after placing your order. We’ll do our best to help, but orders that have already been processed or dispatched may not be changed or cancelled.

Please contact our customer-care team with your order number and clear photos of the item and packaging. We’ll review the issue and help make it right.

For hygiene reasons, opened or used lash products may not be eligible for return. Please review our Returns Policy for full eligibility requirements and time limits.

If you need help choosing a lash style, applying your lashes, or managing an order, contact our customer-care team through the Contact Us page. We’re happy to help.