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Pre-glued cluster lashes by She's Not Lazy
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Returns & Refund Policy

At She’s Not Lazy (“SNL,” “we,” “us,” or “our”), we want you to be happy with your purchase.

Due to the personal and hygiene-sensitive nature of beauty products, including false lashes and eye-area products, certain restrictions apply to returns and exchanges.

This Returns & Refund Policy explains how we handle change-of-mind requests, incorrect items, damaged products, suspected manufacturing defects, exchanges, and refunds.

Nothing in this policy is intended to limit any mandatory consumer rights available under the laws of the Kingdom of Bahrain.

1. CHANGE-OF-MIND RETURNS

If you change your mind about your purchase, please contact SNL as soon as possible.

To be considered for a change-of-mind return or exchange, the product must generally be:

  • Unused;

  • Unopened;

  • Unworn;

  • In its original condition;

  • In its original packaging; and

  • Suitable for resale for hygiene and safety reasons.

Please contact us within 7 days of receiving your order if you would like to request a return or exchange.

All return requests are subject to inspection and applicable consumer-protection requirements.

2. OPENED OR USED LASH PRODUCTS

For hygiene and safety reasons, SNL generally cannot accept change-of-mind returns or exchanges for lash products that have been:

  • Opened;

  • Used;

  • Worn;

  • Applied to the eye area;

  • Removed from their original tray for use; or

  • Otherwise handled in a way that makes them unsuitable for resale.

This hygiene restriction applies to change-of-mind returns and does not remove any rights you may have if a product is genuinely defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.

3. INCORRECT ITEMS

If SNL accidentally sends you the wrong:

  • Lash style;

  • Lash length;

  • Product;

  • Quantity; or

  • Order,

please contact us as soon as reasonably possible after receiving your delivery.

Please provide your order number and a clear photograph of the item received.

Once the issue has been verified, we will arrange an appropriate solution, which may include replacement of the incorrect item or another remedy as required by the circumstances and applicable law.

If the mistake was made by SNL, the customer will not be required to pay an additional delivery fee for sending the correct product.

4. DAMAGED PRODUCTS

Please inspect your order after receiving it.

If your product arrives physically damaged, please contact us as soon as reasonably possible and provide:

  • Your order number;

  • Clear photographs or video of the damaged product;

  • Photographs of the packaging where relevant; and

  • A short explanation of the issue.

We will review the information and determine the appropriate remedy.

Please keep the affected product and its original packaging until we have completed our assessment.

5. SUSPECTED MANUFACTURING DEFECTS

We take product quality seriously.

If you believe an SNL product has a manufacturing defect, please contact us with:

  • Your order number;

  • The product/style affected;

  • Clear photographs or video showing the issue; and

  • A description of what happened.

Examples of a possible manufacturing issue may include:

  • Lash clusters arriving damaged;

  • Missing clusters;

  • Significant adhesive irregularities affecting the product before normal use;

  • Product components being incorrectly assembled; or

  • Another clear manufacturing fault.

Each report will be assessed individually.

If we confirm that the product is defective, SNL will provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy as required by applicable law.

6. WEAR TIME IS NOT GUARANTEED

SNL pre-glued cluster lashes may be advertised as providing wear of up to 7 days, depending on the specific product.

“Up to 7 days” describes a potential maximum wear period under suitable conditions and does not mean that every application or customer is guaranteed seven days of wear.

Actual wear time can vary depending on:

  • Application technique;

  • Natural lash condition;

  • Natural oils;

  • Skincare products;

  • Makeup;

  • Water or steam exposure;

  • Humidity and heat;

  • Sleeping habits;

  • Physical activity;

  • Aftercare; and

  • Individual lifestyle.

For this reason, lashes lasting fewer than seven days does not, by itself, establish that the product is defective.

However, if you believe the adhesive or another part of the product has a genuine manufacturing issue, please contact us and we will review the concern.

7. APPLICATION ISSUES

SNL provides application and aftercare guidance to help customers achieve the best possible results.

For best performance, customers should follow the instructions provided with the product or through official SNL channels.

Issues caused by incorrect application, misuse, improper storage, accidental damage, or failure to follow reasonable product instructions may not qualify as a product defect.

This may include situations such as:

  • Applying lashes to oily or wet natural lashes;

  • Applying products incorrectly;

  • Placing clusters directly on the waterline or skin;

  • Improper removal;

  • Excessive pulling or handling;

  • Exposure to oils or products that affect adhesion; or

  • Improper product storage.

We are always happy to help customers with application guidance where possible.

8. SENSITIVITY OR INDIVIDUAL REACTIONS

Customers may respond differently to beauty products and adhesives.

If you experience significant irritation, redness, swelling, discomfort, or another unexpected reaction, discontinue use.

Individual sensitivity or an allergic reaction does not necessarily mean that a product is defective.

However, this does not affect any rights you may have if there is a genuine issue with the product itself.

Seek appropriate medical attention if you experience a serious or persistent reaction.

9. EXCHANGES

Eligible unopened and unused products may be exchanged, subject to product availability and approval of the return.

For change-of-mind exchanges, applicable collection, return, or redelivery charges may be the customer's responsibility.

If the exchange is required because SNL supplied an incorrect or confirmed defective product, SNL will handle reasonable delivery costs associated with providing the appropriate remedy.

10. SALE AND PROMOTIONAL ITEMS

Sale, promotional, bundled, or discounted products are subject to the same rights relating to genuine defects, damage, or incorrectly supplied products as required by applicable law.

Change-of-mind exchanges or returns for promotional products may be subject to the specific terms of the promotion and hygiene restrictions described in this policy.

If a refund affects an order that included a free gift, bundle discount, free delivery threshold, or other promotion, the value of the remaining order and applicable promotion may need to be recalculated where legally permitted.

11. DELIVERY FEES

Original delivery fees are generally not refundable for a change-of-mind return unless required by applicable law.

If SNL made an error or supplied a confirmed defective or incorrect product, reasonable delivery costs associated with correcting the issue will be handled by SNL as appropriate.

12. REFUNDS

If a refund is approved, it will normally be issued using the original payment method where reasonably possible.

Where this is not possible, SNL may contact you to arrange an appropriate alternative refund method.

The time required for a refund to appear may vary depending on the bank, payment provider, or payment method.

SNL is not responsible for processing delays caused solely by a customer's bank or external payment provider after the refund has been successfully initiated.

13. REFUND AMOUNT

Where a full refund is approved, the customer will receive the amount applicable to the returned product and any other amount that must be refunded under applicable law.

Where only part of an order is returned, only the appropriate portion of the purchase may be refunded.

Discounts, bundles, promotional offers, and free-delivery thresholds may be recalculated where appropriate and legally permitted.

14. REFUND OR REPLACEMENT ASSESSMENT

Submitting a complaint does not automatically mean that a refund will be issued.

SNL may reasonably inspect or request evidence regarding the product before determining the appropriate solution.

Depending on the circumstances and applicable consumer rights, the appropriate remedy may include:

  • Replacement;

  • Exchange;

  • Refund;

  • Partial refund; or

  • Another appropriate solution.

SNL will not intentionally deny remedies that customers are legally entitled to receive.

15. RETURNING A PRODUCT

Please do not send or return products without contacting SNL first.

If a physical return is required, our team will provide instructions regarding where and how the product should be returned.

Customers should package returned products appropriately to prevent damage during transportation.

16. LOST OR STOLEN ORDERS AFTER DELIVERY

If tracking or delivery confirmation shows that an order was delivered to the address or authorized receiving point provided by the customer, please contact us promptly if you cannot locate it.

We will assist where reasonably possible in checking the delivery with the courier.

Where an order was correctly delivered and subsequently lost or stolen after delivery, responsibility may depend on the circumstances.

17. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will try to accommodate your cancellation request.

Once an order has been packed, dispatched, or handed to the delivery provider, cancellation may no longer be possible and the normal return conditions may apply.

This does not affect cancellation rights that cannot legally be excluded.

18. HOW TO REQUEST A RETURN, EXCHANGE, OR REFUND

To request assistance, please contact:

She’s Not Lazy (SNL) Kingdom of Bahrain Email: customerservice@shesnotlazy.com Please include:

  • Your full name;

  • Order number;

  • Product/style concerned;

  • Reason for your request; and

  • Clear photographs or video where the product is damaged, incorrect, or believed to be defective.

We will review your request and respond as soon as reasonably possible.

19. CUSTOMER RIGHTS

This policy is intended to operate alongside applicable consumer-protection laws and regulations in the Kingdom of Bahrain.

Nothing in this policy excludes, restricts, or overrides a consumer right or remedy that cannot legally be excluded.

If any provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

20. CHANGES TO THIS POLICY

SNL may update this Returns & Refund Policy from time to time to reflect changes to our products, operations, website, or legal requirements.

The latest version will be published on our website with an updated revision date.

© 2026 She’s Not Lazy. All rights reserved.